The Management of Federal Medical Centre (FMC) Jalingo acknowledges the concerns expressed by Mr. Aliyu Ibrahim Mutawallen Muri and sincerely appreciates his engagement and commitment to the advancement of quality healthcare services. Constructive feedback remains vital to our collective pursuit of excellence, transparency, and continuous improvement.
Nonetheless, it is important to offer a fair and comprehensive perspective. FMC Jalingo stands as a vital pillar in the healthcare system of Taraba State, serving as a leading tertiary health institution. On a monthly basis, we attend to thousands of patients from diverse backgrounds, often amidst considerable resource and logistical challenges. Despite these hurdles, the Centre continues to record measurable progress in infrastructure upgrades, personnel training, and service quality—particularly within the framework of the National Health Insurance Authority (NHIA).
Beyond our core responsibility of tertiary care, FMC Jalingo also plays a critical complementary role in managing both primary and secondary healthcare cases. This expanded scope reflects our deep commitment to community wellbeing, especially in a region where many healthcare needs converge at our facility. Whether it is managing emergency conditions, attending to maternal and child health issues, or providing preventive care and early intervention services, our staff consistently respond with dedication and professionalism.
To strengthen patient experience and close communication gaps, our SERVICOM unit remains active and responsive. Furthermore, Public Relations Desk Officers have been strategically positioned across key service areas in the hospital to provide guidance, address inquiries, and capture real-time feedback from patients and their families. This ensures swift resolution of concerns and enhances overall accessibility to care.
In terms of community engagement, FMC Jalingo has long operated a collaborative platform known as "Friends of the Hospital, FMC Jalingo"—a participatory space that enables regular dialogue between the hospital and members of the public. This initiative fosters mutual understanding and encourages community-driven suggestions for improvement. We remain open to broadening this forum to include more stakeholders, opinion leaders, and interest groups, as part of our drive to build greater public trust and inclusivity.
While we recognize that challenges persist and there is always room for growth, it is equally important to acknowledge the unwavering dedication of our healthcare professionals. Their commitment continues to deliver life-saving care across all departments, and their efforts should not be overshadowed by isolated incidents.
We encourage the public to take full advantage of our feedback mechanisms and engage directly with our PR Desk Officers for swift support. Together, we can build a more efficient, inclusive, and resilient healthcare system that serves the needs of all.
Public Relations Unit
Federal Medical Centre, Jalingo
info@fmcjalingo.gov.ng
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